Returns Policy

Product Guarantee

If you are not completely satisfied with your first time use of any product purchased from Happy Gut, call (+64 3 383 8480) or email within 30 days from your initial purchase date to arrange for an exchange or refund (excluding shipping charges) for returned product. There is a $7.50 handling fee per order for all returns.

You must call or email Happy Gut before returning any product for a Product Return Authorisation Number.

To expedite the return, the original invoice and/or a copy of your order confirmation email should be included with the returned products sent to the Company (this includes all empty packaging for products you wish to receive a refund for).

After receiving the returned goods, Happy Gut will process an exchange or refund. Please allow 7 days for the exchange or refund to be processed.

Damaged goods/ Lost in transit.

We will replace any damaged goods on the return of the product. All products are insured against loss or damage and you may be required to complete documentation for insurance purposes. The delivery service is extremely reliable and we have very few problems with delivery.